Returns + Exchanges

Contact us first. Email [email protected] with your order number and reason for return. We will provide return instructions and the correct returns address. Do not send items to our Wyoming business address or German dispatch facility without instructions.

Change of mind. Consumers in the European Union have a statutory right to withdraw from an eligible online purchase within 14 calendar days after receiving the goods, without giving a reason. Tell us clearly by email before that period expires. Other mandatory rights in your country remain unaffected. For customers outside the EU, contact us within 14 calendar days after delivery to request a change-of-mind return under this store policy. An item should be handled only as necessary to inspect its nature, characteristics and fit, and returned with included accessories where possible. This does not limit a legal remedy for a faulty or misdescribed item.

After telling us of your withdrawal, send the goods back within 14 calendar days using the return instructions we provide. For an ordinary change-of-mind return, you pay the direct return shipping cost unless we state otherwise or applicable law requires us to pay. We will not charge a restocking fee for an EU statutory withdrawal. Where EU withdrawal law applies, we refund the item price and the basic outbound delivery charge (up to the least expensive standard delivery option offered), within 14 days of your withdrawal notice; we may wait until we receive the goods or evidence of their return, where permitted by law. We use the original payment method unless you expressly agree otherwise.

Faulty, damaged or incorrect items. Contact [SUPPORT EMAIL] as soon as reasonably possible and provide your order number and photos if helpful. We will offer a remedy required by applicable law, which may include repair, replacement, a price reduction or a refund. We will provide return instructions and cover return costs where the law requires. These rights are separate from the change-of-mind policy.

Exceptions. Certain goods may be excluded from a statutory change-of-mind right where applicable law permits, such as sealed goods unsuitable for return for health or hygiene reasons once unsealed, or goods made to your specifications. We will identify any applicable exception before purchase; a product is not excluded merely because it was on sale. Gift cards and digital goods may be subject to separate terms clearly shown before purchase.

Refund timing. Once we issue a refund to the original payment method, your bank or payment provider may need additional time to post it. Contact us if the refund has not appeared after a reasonable time.